Cancellations & Refund Policy
7+ Day Booking Cancellations
A booking fee of $3.95 is non refundable. Portman House Pty Limited will refund any prepaid amounts (less $40 administration fee) if the property can be re-booked for the dates of your booking. If a substitute booking cannot be found, cancellation fees are as per the following schedule:
- Over 30 days before arrival - full refund (less administration fee)
- 8 - 30 days before arrival - 50% refund
- 0 - 7 days before arrival - no refund
1 - 7 Day Booking Cancellations
A booking fee of $3.95 is non refundable. Portman House Pty Limited will refund any prepaid amounts (less $40 administration fee) if the property can be re-booked for the dates of your booking. If a substitute booking cannot be found, cancellation fees are as per the following schedule:
- Over 7 days before arrival - full refund (less administration fee)
- 0 - 7 days before arrival - no refund
Cancellation by Portman House Pty Limited
Portman House Pty Limited reserves the right to cancel any booking before or during your stay. Should this occur, Portman House Pty Limited will either provide a full refund for the remainder of your stay, or move you to an alternative apartment of a similar standard. If damages occur and/or the terms and conditions are breached, then the guest may be asked to leave. In this case, no refund will be provided and damage charges will be levied.